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Customer Support
Startup Software

Otter

otter.ai

Otter turns your voice conversations into smart notes that you can easily search and share.

Collaboration • Customer Support

Loom

loom.com

Loom is a video messaging tool that helps you get your message across through instantly shareable videos.

Collaboration • Customer Support

Fireflies

fireflies.ai

Fireflies is a conversation tracking platform that can automatically record, transcribe, and analyze customer calls.

Customer Support • Sales & GTM

Front

frontapp.com

Front helps teams collaborate in one inbox. Just @mention teammates to share and work off of the same email, get their input with internal comments on the message, and draft a replies together without sending edits back and forth.

Customer Support

Zendesk

zendesk.com

Zendesk offers a customer service and sales CRM software designed to create better customer relationships. Their support ticketing system can help you track and prioritize customer support interactions.

Tech • Customer Support

Gainsight

gainsight.com

The Gainsight Customer Cloud brings together the technology you need to ensure your customers are happy. They aggregate data from many different sources, helping make customer management easier.

Customer Support

HelpScout

helpscout.com

HelpScout provides an email-based customer support platform, knowledge base tool, and an embeddable search/contact widget for customer service professionals.

Customer Support

Other Related Resources

Oxeon

Oxeon connects leading healthcare investors, entrepreneurs and executives to grow and scale businesses and transform the U.S. healthcare system.

Tech • Hiring

Drift

drift.com

Drift is a Conversational Marketing platform that combines chat, email, video, and automation.

Marketing & Events • Marketing Automation

John Delmonaco

John Delmonaco is Senior Partner with RHR International, a firm of management psychologists who consult to senior executives. John focuses on driving the success of business strategy through developing individual executives, aligning talent around key business imperatives, and strengthening the effectiveness of executive teams. John conducts assessments, 360s, succession planning, and coaching. John comes recommended to Pillar by one of our Co-Founding Pillar CEOs.

CEO / Executive Coaches • Coaches & Leadership Training

RStudio

rstudio.com

RStudio provides free and open source tools for R and enterprise-ready professional software for data science teams to develop and share their work at scale.

Data Science • Engineering