Home// Articles// Sales & GTM Sales & GTMArticles List Cards Top Save The Art of Listening to Customers Sarah Hodges Partner at Pillar VC Tech • Customer Research Save How To: Assess Product-Market Fit Russ Wilcox Partner at Pillar VC Product • Product & Engineering Other Related Resources HelpScout helpscout.com HelpScout provides an email-based customer support platform, knowledge base tool, and an embeddable search/contact widget for customer service professionals. Customer Support Save Otter otter.ai Otter turns your voice conversations into smart notes that you can easily search and share. Collaboration • Customer Support Save Fireflies fireflies.ai Fireflies is a conversation tracking platform that can automatically record, transcribe, and analyze customer calls. Customer Support • Sales & GTM Save Zendesk zendesk.com Zendesk offers a customer service and sales CRM software designed to create better customer relationships. Their support ticketing system can help you track and prioritize customer support interactions. Tech • Customer Support Save